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Once you have completed your online order and have received our confirmation email, the staff at the warehouse will begin the packing process. If you placed your order before 3pm, your order will be picked from the shelves and packed, ready to be sent on the same day. Anytime after 3pm and your order will leave the next business day.

You will receive an email with an attached tracking number when your order has been shipped.

If you have made an order but have not received your tracking number we recommend checking your spam/junk folders as these emails are automated and may have fallen into the wrong folder.

Alternatively, for more information, you can contact our crew via Live Chat.

Depending on the stages of your order, we may be able to make changes to your purchase.

If you have just made the order or have realised later on that you want to make a change, you need to contact our staff immediately. If your order has not been packed then it is no issue to change items. However, if your order has been packed ready for shipment, it may prove difficult for us to make any changes.

Unfortunately sometimes not all orders arrive as expected. It is rare that issues occur, however, we will always endeavour to get the issue resolved for you.

Our refund policy can be found on the website, if you have any questions please get in touch with our crew via Live Chat.

If you have recently placed an order but never received your order confirmation email then there are a few steps for us to take to ensure your order was placed correctly.

Firstly, check your spam/junk mail boxes. Our emails are automated and often sneak through into your junk mail unnoticed.

If you have checked your spam/junk mail boxes and still can't find your confirmation email, then please contact our support team via Live Chat. We can search and confirm that your order has come through our systems correctly and can also resend your confirmation email.

We are so sorry to hear that your order might have been lost in transit, and we will try our best in helping you getting this resolved.

If you believe your order has been lost in transit, contact our staff immediately via Live Chat to launch an investigation with the courier.

In extreme cases, we may resend a new order to replace the one lost in transit. This is under the condition that the courier confirms that the item has been lost.